Dynamic mastering of bank-customer interactions, using Assisto’s Sales Mastery Engine is crucial to keeping customer relationship management at top quality level in all lifetime phases. Our mastering engine, based on the SAS Customer Decision Hub, Industry 4.0 and Artificial Intelligence technologies, manages all customer relations.

Long term sustainable revenue and profitability growth is closely linked to Net promoter score improvements. To achieve maximum level of NPS bank’s have to actively manage all interactions with customers through all channels. Next best action being chosen through NPS micro-optimization procedure ensure maximum Net promoter score level that could be achieved.

Successful Sales require keeping things simple on the customer side and yet meeting the complex needs of the bank on other. Assisto’s approach combine customer need pattern on one side and automated product approval, bundling on the other.

Our vision of Sales and Care is key for sustainable business growth. Its crucial part is continuous customer On-boarding that leads to an ideal relationship between the bank and the customer.

When troubles come, there is an opportunity to strengthen the partnership between customers and the bank. Our Collection set up is part of the relationship management interaction between the bank and customer, which aims to increase their loyalty.

The solution ensures consistent treatment of customer inquiries in all phases starting with offer management, through product bundling during Sales part and customer On-boarding through to servicing and Collection of receivables across all channels.